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Streaming Account Migration
Streaming entitlements
OTT
Contributions
Collaborated closely with cross-functional teams, including engineering, data migration experts, and customer support, to architect a comprehensive migration strategy.
Conducted thorough assessments of existing third-party platforms to extract valuable user data while ensuring a secure and seamless transition.
Designed a migration roadmap that prioritized data integrity and minimized disruption, resulting in a smooth transition for users accessing their streaming content.
Facilitated seamless authentication and sign-in experiences, enabling customers to access their content effortlessly through the new, centralized platform.
Developed a customer-centric support framework that leveraged the newly consolidated data to provide responsive assistance, further enhancing customer satisfaction.
Worked diligently to minimize potential hiccups during the migration process, addressing any unexpected challenges promptly to ensure a seamless user experience.
Successfully executed the migration, resulting in centralized streaming accounts that allowed for streamlined support and a cohesive sign-in experience.
Outcomes
The Centralized Streaming Account Migration project achieved remarkable outcomes, including:
1. Strengthened customer support capabilities through the availability of consolidated user data, enabling faster issue resolution and more personalized assistance.
2. Provided customers with a unified, hassle-free sign-in experience, encouraging increased engagement and loyalty to the streaming platform.
3. Improved operational efficiency by centralizing account management, leading to a reduction in administrative complexities and support response times.
4. Elevated overall user satisfaction due to the seamless migration process and the enhanced support experience, positively impacting brand reputation.
5. This project highlighted my adeptness at orchestrating complex migrations to create enhanced user experiences and operational efficiency.
By centralizing streaming accounts and optimizing customer support, I contributed to a more seamless and gratifying journey for our valued users.
As a seasoned Product Manager, I led a transformative project focused on migrating streaming accounts from disparate third-party platforms onto an internally managed system. The overarching goal was to provide our valued customers with a cohesive and streamlined streaming experience while bolstering our ability to offer efficient and responsive customer support.