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Resume

Experience

2020-Present

Product Manager:   Partner Operations

AT&T

Orlando, FL

Lead strategic partnerships with AT&T vendors, including HBO Max, Warner Bros. Discovery, and Citi bank, to enhance customer experience and streamline product transitions. Collaborate closely with engineering, project management, finance, and business to define roadmaps and requirements and ultimately measure results for objectives.

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●        Led cross-functional teams, successfully delivering marketing initiatives, and resolving challenges.

●        Forged strategic partnerships to enhance customer experience and streamline transitions.

●        Strategized multi-year product planning aligned corporate strategy.

●        Developed job aids, trainings to support CSR’s.

●        Introduced best practices in knowledge management and improved content accessibility.

●        Managed projects to reduce costs and friction.

●        Achieved ongoing product performance, ensuring revenue targets and profitability.

●        Forged strategic partnerships with Business Stakeholders and third-party vendors.

●        Collaborated with development and business teams to identify solutions, enhancing customer satisfaction.

●        Successfully strategized multi-year product planning to drive performance, growth, and profitability.

●        Orchestrated migration of HBO Max customers, resulting in significant cost savings and improved activations.

2014-2020

Product Manager:

Digital

Orlando, FL

Led end-to-end product vision and strategy in Identity Access Management domain. Drive capability roadmaps, define, analyze, and executed Epics, Capabilities, and Features to guide product development and meet organizational goals.

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●        Successfully led high-performing Agile Scrum team, fostering innovation, and driving remarkable advancements  (KPIs).

●        Used data-driven insights to identify and act on performance trends.

●        Collaborated closely with customers to gather requirements and identify pain points.

●        Fostered cross-pod and cross-business collaboration for seamless user experience.

●        Implemented successful redesigns to improve online registration and login pages.

●        Championed consistency across multiple products and drove incremental improvements in key business metrics.

●        Ideated and executed strategies to enhance conversion rates and consumer experience.

●        Provided direction to teams on change strategies and conflict resolution paths.

●        Collaborated with business teams to ensure alignment with change strategies.

●        Provided technical guidance and domain knowledge to colleagues across the organization.

●        Contributed to the selection process for new hires within the product management team.

AT&T

Certifications

2021-2023

Leading SAFe 6.0

  • Certified Agilist 

  • APM: Agile Product Management

  • Certified Product Owner/Product Manager

  • Scrum Master 

Six Sigma

  • Green Belt Certification

Skillsets

  • Product Management

  • Project Management 

  • Team Leadership & Management

  • Identity Management

  • Agile Methodologies

  • Data Analysis & Utilization

  • Training & Performance Improvement

  • Cross-functional Team Leadership

  • Strategic Planning & Execution 

  • Customer Experience Enhancement

  • Project Management 

  • Communication & Problem Solving

  • User Acceptance Testing

  • Risk Management

  • Microsoft Suite

  • Testing 

  • Partnership Management

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